Scroll through our list of business partners and clients who endorse our intelligent trolley solution which positive effects can be measured on user satisfaction, footfall and sales.
Valérie Chuong, Head of Commercial Activities and Services at Nice Côte d’Azur Airport
Glenn Marius Sørgård, Chief Commercial Officer at Oslo Airport Avinor
Lutz Deubel, Head of Centre Management at Hamburg Airport
“It is our aspiration at Hamburg Airport to continually enhance our airport operations with technological innovations. So, it is a particular source of delight to us to be the first German airport to present our passengers with the ‘intelligent’ cabin baggage trolleys from the company ITS.
The interactive display will enable our passengers to browse in the shops and retrieve flight information, creating a completely new shopping and service experience for airports around the world. We are proud to be able to give our passengers a taste of the digital future of travel today.”
Svend Hansen, Branch Manager at Elkjøp Travel Oslo Airport
“To be part of the test-project with the intelligent trolleys was one of my highlights in my 21 years at airport retail.
I have worked in 8 different airports across Europe, and this is the best geo-tracking I have worked with, and the potential is huge for everyone involved.
We saw a great increase in sales of the products we were advertising [on the trolley screens]. Getting the customers into our store gave us the chance to sell them other things than what they needed.
Asking the customers about feedback for using the trolleys was great - they were very happy and found it easy to use - and some of them would never have entered our store if they hadn’t been using the intelligent trolleys.”
Glenn Marius Sørgård, Commercial Operations Manager at Avinor
“It is a unique, and, for us, new way to help our passengers with wayfinding. The partnership with ITS for this pilot is very much appreciated.
We are looking forward to seeing what added value the trolleys will bring to our airport, both commercially and also with regards to passengers’ satisfaction. Findings from this pilot will be the basis when we prepare the tender documents for a new shopping trolley contract which will be renewed in 2023.”
Interview of retailers and passengers at Nice Côte d’Azur Airport
Video interview of passengers and retailers in Nice Airport (2022) conducted by Peter Marshall from TR Unlocked.
Watch the full video on the TR Unblocked website here.
Valérie Chuong, Head of Commercial Activities & Services at Nice Côte d’Azur Airport
“We are always on the lookout for new and exciting ways to enhance the passenger experience and we believe these intelligent trolleys will do just that. We also expect to see a benefit in terms of extra sales as well as data such as heat mapping so that we can optimise our spaces.”
Thomas Kaneko Henningsen, Partner at Blueprint
"Blueprint is committed to introducing a wider range of extraordinary products and services to Travel Retail.
The intelligent trolley designed for airside shopping is an ‘industry first’, an unique commercial tool for airports. Enabling wayfinding, heatmapping, surveying, call-to-action promotions combined with a free-to-use for passengers, this value proposition is a critical win for all including passengers, airport owners and concessionaires."