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  • Looking back on our 2023 projects

    Last year we spent a bit of time interviewing some of our fantastic airport partners. Valérie Chuong from Nice Airport, France (Aéroport Nice Côte d’Azur) Lutz Deubel from Hamburg Airport, Germany Philipp Ahrens from Vienna Airport, Austria (Flughafen Wien) Vera Jakobsen and Dr. Jan-Henrik Andersson from Munich Airport, Germany Our intelligent trolleys are a free-to-use service for airside passengers. Upon scanning their boarding pass, travelers will receive real-time flight information, wayfinding features and personalized promotions. The trolleys are proven to boost passenger satisfaction and raise non-aeronautical revenue. But enough from us, take a look at our video below to hear our airport partners explain the benefits of ITS and why they recommend our intelligent trolleys. “The digital and dynamic pathfinding is very helpful for our PAX. [The trolleys] make a difference for our passengers and that’s the most important thing for us as an airport operator.” – Lutz “People take them quickly, they react positively to the trolleys and even those who are not as digital native, they seem to find them very intuitive.” – Vera “The more information [the passengers] get, the more relaxed they are and the more they are likely to spend. So, at the end of the day, it’s a win-win-win-win situation for everybody.” - Philipp “Looking at the successes already at other airports, I really envied that progress and that success so far, so it was a must to introduce.” – Jan-Henrik “The questionnaire shows a very high level of satisfaction. And from a shopping perspective, 1/3 of the users had shopped after seeing an advert on screen.” – Valérie Read more about our user features here:

  • Video interview: Vera Valerie Jakobsen, Vice President Digital at Munich Airport

    We are very grateful to Vera Valerie Jakobsen, Vice President Digital at Munich Airport, for having accepted to answer our questions. Watch the video and find out what Vera’s first impressions are concerning our intelligent trolleys, and what she thinks of the Munich Airport-ITS partnership.

  • Video interview: Philipp Ahrens, Senior Vice President Center Management at Vienna Airport

    In this week’s video interview, Philipp Ahrens, Senior Vice President Center Management at Vienna Airport, explains why he was interested in getting our intelligent trolleys, and why he believes in their potential regarding passenger satisfaction, communication opportunities, data collection, and retail sales.

  • Video interview: Dr. Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer at Munich Airport

    Dr. Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer at Munich Airport, answers our questions in today’s video interview. Discover the motivations behind Munich Airport’s decision to get our intelligent trolleys, and why they are convinced our solution will bring value to passengers’ shopping experience.

  • Video interview: Lutz Deubel, Head of Centre Management at Hamburg Airport

    We met Lutz Deubel in Cannes in October this year, and asked him a few questions about our intelligent trolley solution that Hamburg airport has adopted. Click the link below to watch the video. Discover what convinced Lutz that they should get our trolleys, and why he strongly believe that it's a valuable service for airports, concessions and brands.

  • Come meet us at the Inter Airport Europe trade show, 10-13 October, in Munich

    We will be exhibiting at the Inter Airport Europe trade show in Munich (10-13 October) together with our sister companies BBHS and Exruptive. You will find us in hall B6, booth B6 680. And we are proud to be nominated for an Inter Airport Europe Innovation Award in the category “Terminal awards”. BBHS is also nominated, in the category “Data awards”. The winners will be announced at the Opening Ceremony of Inter Airport Europe in Munich on Tuesday, 10th October 2023. Cast your vote through this link: You will find our entry under “CPHI Holding: ITS (Intelligent Trolley System)”.

  • Munich Airport intros smart baggage trolleys for ‘more digital experience’

    A TR Business article by Kristiane Sherry Friday, 6 October 2023 "Munich Airport has launched a six-month pilot scheme with Intelligent Track Systems (ITS) to introduce smart baggage trolleys for passengers in Terminal 2. From 4 October, guests are able to use a tablet in a carry-on baggage trolley to enjoy a “more digital experience” through the airport. By entering their flight data (manually, or by scanning a boarding pass) they will receive flight information in real time. In addition to departure details, passengers can also select shop and restaurant services. A map guides them through the terminal, and they will receive offers based on their location. [...]" Read the full article here:

  • ITS brings innovative smart baggage trolleys with ‘click-on’ technology to Munich Airport

    The Moodie Davitt Report article by by Camille Bersola 5 October 2023 "GERMANY. Munich Airport has rolled out smart baggage trolleys developed by Danish development company Intelligent Track Systems (ITS). The trolleys, equipped with the company’s ‘click-on’ technology, are designed to innovate the airside customer experience and boost retail spending. The introduction includes the installation of ITS-programmed tablets to existing trolleys at the airport. The company’s ‘click-on’ solution is described as a world first. [...]" Read the full article here:

  • Making shopping more digital: First Smart Baggage Trolleys introduced at Munich Airport

    Press release by Munich Airport October 4, 2023 "Starting from October 4th, passengers at Munich Airport can enjoy a more digital experience in the time before departure. Using a tablet on a carry-on baggage trolley, travelers can enter their flight data manually or scan their boarding card. They will then receive their flight information and related updates in real time. In addition to their departure gate, passengers can select facilities such as shops and restaurants. [...]" Read the full article here:

  • We are exhibiting at Cannes TFWA, 1-5 October

    Come and visit us this week at the TFWA (Tax Free World Association) Travel Retail Trade show in Cannes! TFWA i.lab invites industry players to explore new ways of doing business while showing those unfamiliar with travel retail the opportunities it offers (in terms of technology and ESG). List of i.lab exhibitors: You'll find us at booth 8 in the i.lab. (1st floor).

  • Intelligent Track Systems welcomes partnership with data science expert Qampo

    The Moodie Davitt Report article by Colleen Morgan 13 September 2023 "DENMARK/INTERNATIONAL. Intelligent wayfinding trolley company Intelligent Track Systems (ITS) is hailing the benefits of a new partnership with data science expert Qampo. ITS’s parent company CPHI Holding has acquired a 20% stake in Qampo’s subsidiary Bagstage. The 24/7 operational and strategic management tool optimises baggage allocation for both incoming and outgoing flights. ITS noted that Bagstage has delivered a +35% increase in effective capacity at Copenhagen Airport using Qampo’s decision science algorithms. [...]" Read the full article here:

  • ITS will exhibit at TFWA Cannes, 1-5 October

    We are pleased to share that we will be exhibiting at the TFWA i.lab in Cannes 1-5 October. Visitors are welcome to come to our stand and try our intelligent airport trolleys that are designed as free personal digital assistants to passengers: the trolleys' interactive tablet show an airport map and wayfinding, flight and concession information, personalised promotions, and more! We look forward to connecting with friends, airports, brands and retailers from around the globe Come visit us at Booth 8 in the i.lab Golden Village. More than 400 exhibitors presenting thousands of brands across duty free and travel retail, have confirmed their participation in TFWA World Exhibition & Conference, taking place at the Palais des Festivals in Cannes from 1st to 5th October. Over 60 new exhibitors, alongside those returning to Cannes. Read more here:

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