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In this week’s video interview, Philipp Ahrens , Senior Vice President Center Management at Vienna Airport, explains why he was interested in getting our intelligent trolleys, and why he believes in their potential regarding passenger satisfaction, communication opportunities, data collection, and retail sales.

We are very grateful to Vera Valerie Jakobsen, Vice President Digital at Munich Airport, for having accepted to answer our questions.   Watch the video and find out what Vera’s first impressions are concerning our intelligent trolleys, and what she thinks of the Munich Airport-ITS partnership.

Last year we spent a bit of time interviewing some of our fantastic airport partners. Valérie Chuong from Nice Airport, France (Aéroport Nice Côte d’Azur) Lutz Deubel from Hamburg Airport, Germany Philipp Ahrens from Vienna Airport, Austria (Flughafen Wien) Vera Jakobsen and Dr. Jan-Henrik Andersson from Munich Airport, Germany   Our intelligent trolleys are a free-to-use service for airside passengers. Upon scanning their boarding pass, travelers will receive real-time flight information, wayfinding features and personalized promotions. The trolleys are proven to boost passenger satisfaction and raise non-aeronautical revenue.   But enough from us, take a look at our video below to hear our airport partners explain the benefits of ITS and why they recommend our intelligent trolleys.   “The digital and dynamic pathfinding is very helpful for our PAX. [The trolleys] make a difference for our passengers and that’s the most important thing for us as an airport operator.” – Lutz   “People take them quickly, they react positively to the trolleys and even those who are not as digital native, they seem to find them very intuitive.” – Vera   “The more information [the passengers] get, the more relaxed they are and the more they are likely to spend. So, at the end of the day, it’s a win-win-win-win situation for everybody.” - Philipp   “Looking at the successes already at other airports, I really envied that progress and that success so far, so it was a must to introduce.” – Jan-Henrik   “The questionnaire shows a very high level of satisfaction. And from a shopping perspective, 1/3 of the users had shopped after seeing an advert on screen.” – Valérie   Read more about our user features here: https://www.intelligenttracksystems.com/solutions/user-features

We are proud to announce that today marks the launch of our trolleys in another wonderful European hub -  Brussels Airport ! 🛫  🚻 The trolley screens’ map and wayfinding feature guide the users to shops, facilities, gates… 🛒 The exclusive promotions and ads with call-to-action buttons help users shop pleasantly and save money. 🛫 The real-time flight information and notifications make the users relax and enjoy the airport until departure time. We have already received an overwhelmingly positive response from eager passengers at Brussels airport and look forward to seeing how it continues. 😊  Big thanks to our implementation team and partners for your incredible work bringing this to life! 👏

We just launched our Intelligent Trolley solution in Hamburg and Vienna airports in March and April, respectively. Our team of ambassadors are helping passengers discover and use the trolleys right after Security control. Our trolleys are free-of-use personal digital assistants that help travelers find their way in the airport, receive flight status updates, benefit from special deals in concessions, and much more! This makes the travel and shopping experiences simpler, more pleasant, less stressful. Data shows that non-aeronautical revenue is strongly boosted, thanks to the trolleys’ targeted call-to-action promotions, but also to increased footfall and reduced dwell time (relaxed passengers spend more time shopping).

We will be exhibiting at the Inter Airport Europe trade show in Munich (10-13 October) together with our sister companies BBHS and Exruptive. You will find us in hall B6, booth B6 680. And we are proud to be nominated for an Inter Airport Europe Innovation Award in the category “Terminal awards”. BBHS is also nominated, in the category “Data awards”. The winners will be announced at the Opening Ceremony of Inter Airport Europe in Munich on Tuesday, 10th October 2023. Cast your vote through this link: https://lnkd.in/gaydDkAk You will find our entry under “CPHI Holding: ITS (Intelligent Trolley System)”.

We met Lutz Deubel in Cannes in October this year, and asked him a few questions about our intelligent trolley solution that Hamburg airport has adopted. Click the link below to watch the video. Discover what convinced Lutz that they should get our trolleys, and why he strongly believe that it's a valuable service for airports, concessions and brands. https://www.intelligenttracksystems.com/projects/lutz-deubel-interview

Dr. Jan-Henrik Andersson, Chief Commercial Officer & Chief Security Officer at Munich Airport, answers our questions in today’s video interview. Discover the motivations behind Munich Airport’s decision to get our intelligent trolleys, and why they are convinced our solution will bring value to passengers’ shopping experience.

Come and visit us this week at the TFWA (Tax Free World Association) Travel Retail Trade show in Cannes! TFWA i.lab invites industry players to explore new ways of doing business while showing those unfamiliar with travel retail the opportunities it offers (in terms of technology and ESG). List of i.lab exhibitors: https://www.tfwa.com/exhibitors/tfwa-ilab/2023 You'll find us at booth 8 in the i.lab. (1st floor).

A TR Business article by Kristiane Sherry Friday, 6 October 2023 "Munich Airport has launched a six-month pilot scheme with Intelligent Track Systems (ITS) to introduce smart baggage trolleys for passengers in Terminal 2. From 4 October, guests are able to use a tablet in a carry-on baggage trolley to enjoy a “more digital experience” through the airport. By entering their flight data (manually, or by scanning a boarding pass) they will receive flight information in real time. In addition to departure details, passengers can also select shop and restaurant services. A map guides them through the terminal, and they will receive offers based on their location. [...]" Read the full article here: https://www.trbusiness.com/regional-news/europe/munich-airport-intros-smart-baggage-trolleys-for-more-digital-experience/242906

The Moodie Davitt Report article by by Camille Bersola 5 October 2023 "GERMANY. Munich Airport has rolled out smart baggage trolleys developed by Danish development company Intelligent Track Systems (ITS). The trolleys, equipped with the company’s ‘click-on’ technology, are designed to innovate the airside customer experience and boost retail spending. The introduction includes the installation of ITS-programmed tablets to existing trolleys at the airport. The company’s ‘click-on’ solution is described as a world first. [...]" Read the full article here: https://www.moodiedavittreport.com/its-brings-innovative-smart-baggage-trolleys-with-click-on-technology-to-munich-airport/

Press release by Munich Airport October 4, 2023 "Starting from October 4th, passengers at Munich Airport can enjoy a more digital experience in the time before departure. Using a tablet on a carry-on baggage trolley, travelers can enter their flight data manually or scan their boarding card. They will then receive their flight information and related updates in real time. In addition to their departure gate, passengers can select facilities such as shops and restaurants. [...]" Read the full article here: https://www.munich-airport.com/press-making-shopping-more-digital-19856087