AIRPORTS
Our intelligent trolleys are a great asset to airports as they increase passenger satisfaction, boost non-aeronautical revenue, and are free of charge.
THE PASSENGER JOURNEY
REINVENTED
Our intelligent trolleys boost passenger satisfaction by shaping a seamless and stress-free airport experience. Retail and F&B revenue is increased thanks to promotions with a call-to-action button on the trolley screens.
Data collected from passengers' profile, location, context and shopping behaviour provide airports and concessions with valuable insights that guide facility and service improvements.
Security control
Start
Shopping
Passengers
pick an intelligent trolley
at the nearest trolley station.
They can get help and a demon-
stration from our trolley ambassa-
dors. We service the trolleys, meaning no operating costs or
allocated manpower required
for the airports. The trolleys are
free of charge for both the
passengers and the
airports!
Airside trolley station
Passengers
can use the interactive
map and wayfinding feature
to easily navigate the airport.
Finding concessions (shops, cafés...)
or facilities (toilets…) is quicker than ever! The Search bar and the POI
(points of interest) information contribute to a pleasant
trolley user experience.
Map & wayfinding
Passengers
scan their boarding pass
to see their flight information
displayed on the trolley’s screen
at all times: they now have a digital
assistant with them, and can enjoy
what the airport has to offer.
If they prefer, they can also find their flight information manually,
without scanning their
boarding pass.
Flight information
Passengers drop
their luggage and head for the airside Security control. Once done, they are ready to experience a whole new and stress-free airport journey, as our Intelligent Trolley
solution is waiting for them
around the corner...
Personalised
product deals and
brand advertisements appear
on the trolley screen to provide pas-sengers with an inspired and stress-
free shopping experience. They are triggered by the trolley user's
profile, behaviour and location, and include a call-to-action button
("Go" or "Show route").
Real-time notifications
Passengers
receive real-time flight
updates on the trolley screen,
and are notified of important events,
for example when they need to go to
the gate. No need to dwell at the gate
or under the static display screens:
there is plenty of time to shop,
dine, and enjoy the airport
with a relaxed mindset.
It's finally time
to board the aircraft!
Passengers leave their trolley
at the gate, as ITS staff will come
and collect it. The trolley screen application automatically logs the passenger out of their user session
after a few minutes of inactivity.
Our staff place the trolley
back into its charging
station.
Boarding
Finish
Increased sales and advertising revenue
A unique one-on-one communication channel
Boosted passenger experience
Navigating and shopping in the airport made easy
Improved airport facilities & services
Valuable data mining to guide decision making
Fast return on investment
No installation, operating or manpower costs
-
Trolleys free of charge
-
No handling or manpower costs: we install and service the trolleys
-
Location-based deals & ads
-
Targeted call to action
-
Tracked passenger profile, location & shopping behaviour
-
Heatmapping
-
User surveys
-
Trolleys easy to find with the geolocator