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Passengers looking at airplane in an airport

AIRPORTS

Our intelligent trolleys are a great asset to airports. Not only are they proven to increase passenger satisfaction and boost non-aeronautical revenue, they also don’t cost airports a cent.

THE PASSENGER JOURNEY
REINVENTED

Our intelligent trolleys boost passenger satisfaction by shaping a seamless and stress-free airport experience. Retail and F&B revenue is increased thanks to call-to-action promotions and advertising on the trolley screens.

Data collected from passengers' profile, location, context and shopping behaviour provide airports and concessions with valuable insights that guide facility and service improvements.

On top of that, our trolleys are free of charge for the users and for the airports!

Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Footpath pictogram
Footpath pictogram
Footpath pictogram
Footpath pictogram
Footpath pictogram

Security control

Start

Intelligent airport and shopping trolley user pictogram

Shopping

Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Trolley ambassador collecting intelligent airport trolleys
ITS staff handling intelligent trolleys in airport

Passengers

grab an intelligent trolley

at the nearest trolley station.

Our trolley ambassadors are there

to help. Our solution is free of charge 

to passengers and airports, and requires no operating costs or

allocated manpower: ITS

services and collects

the trolleys.

Airside trolley station

Airport map shown on the intelligent trolley screen
Intelligent trolley tablet showing an airport map

The interactive

map and wayfinding feature

enables passengers to navigate

the airport with ease, locating shops, restaurants, and facilities faster than ever before! The search bar and POI (points of interest) information contribute to a pleasant trolley

user experience.

Map & wayfinding

Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Flight information shown on the intelligent airport trolley screen
Intelligent trolley tablet showing passenger flight information

Passengers

scan their boarding pass

or enter their flight number

manually to display their flight information on the trolley’s screen.

They now have a digital assistant

with them and can relax while enjoying what the airport

has to offer.

Flight information

Classic airport security control
Traditional airport security check

After passengers

check in their bags, they head

to the airside security control.

Once through security, they get the opportunity to experience a new

stress-free airport journey,

as our Intelligent Trolleys

are waiting for them...

Starbucks promotion on the intelligent airport trolley screen
Intelligent trolley tablet showing a product promotion

Personalised

product deals and brand

advertisements appear on the trolley screen to provide pas-sengers with an inspired shopping experience. They are triggered by the trolley user's profile, behaviour and location, and include a call-to-

action button showing the way

to the concession.

Intelligent airport and shopping trolley user pictogram
Intelligent airport and shopping trolley user pictogram
Footpath pictogram
Intelligent airport and shopping trolley user pictogram
Footpath pictogram
Intelligent airport and shopping trolley user pictogram
Footpath pictogram

Real-time notifications

Go to gate notification shown on the intelligent airport trolley screen
Intelligent trolley tablet showing a flight update notification

Passengers

receive real-time flight

updates on their trolley screen,

and are notified of key events,

for example when boarding starts.

No more gate-hugging or dwelling

under static display screens: there

is plenty of time to shop, dine

and enjoy the airport in

a relaxed mindset.

Airport passengers boarding an airplane
Aircraft and passengers during boarding process

When it’s time to

board the aircraft, passengers

can leave their trolley at the gate.

The ITS staff will retrieve it and return

it to the trolley station. The trolley screen application automatically

logs-out the passenger after a few minutes of inactivity.

Boarding

Finish

Aircraft pictogram
  • Trolleys are free to use
  • Personal digital assistant
  • User-friendly interface
  • Real-time flight information
  • Flight updates & notifications
  • Map and wayfinding
  • Information about concessions
  • Airport facilities easy to locate
  • Location-based promotions
Passengers using an intelligent trolley in an airport

Increased sales and advertising revenue

A unique one-on-one communication channel

Boosted passenger experience

Navigating and shopping in the airport made easy

Improved airport facilities & services

Valuable data mining to guide decision making

Fast return on investment

No installation, operating or labour costs

Intelligent airport trolley tablet showing retail promotions
  • Trolleys free of charge
  • No handling or labour costs: we install and service the trolleys
  • Location-based deals & ads
  • Targeted call to action
  • Tracked passenger profile, location & shopping behaviour
  • Heatmaps
  • User surveys
  • Trolleys easy to find with the geolocator
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