AIRPORTS
Our intelligent trolleys are a great asset to airports. Not only are they proven to increase passenger satisfaction and boost non-aeronautical revenue, they also don’t cost airports a cent.
THE PASSENGER JOURNEY
REINVENTED
Our intelligent trolleys boost passenger satisfaction by shaping a seamless and stress-free airport experience. Retail and F&B revenue is increased thanks to call-to-action promotions and advertising on the trolley screens.
Data collected from passengers' profile, location, context and shopping behaviour provide airports and concessions with valuable insights that guide facility and service improvements.
On top of that, our trolleys are free of charge for the users and for the airports!
Security control
Start
Shopping
Passengers
grab an intelligent trolley
at the nearest trolley station.
Our trolley ambassadors are there
to help. Our solution is free of charge
to passengers and airports, and requires no operating costs or
allocated manpower: ITS
services and collects
the trolleys.
Airside trolley station
The interactive
map and wayfinding feature
enables passengers to navigate
the airport with ease, locating shops, restaurants, and facilities faster than ever before! The search bar and POI (points of interest) information contribute to a pleasant trolley
user experience.
Map & wayfinding
Passengers
scan their boarding pass
or enter their flight number
manually to display their flight information on the trolley’s screen.
They now have a digital assistant
with them and can relax while enjoying what the airport
has to offer.
Flight information
After passengers
check in their bags, they head
to the airside security control.
Once through security, they get the opportunity to experience a new
stress-free airport journey,
as our Intelligent Trolleys
are waiting for them...
Personalised
product deals and brand
advertisements appear on the trolley screen to provide pas-sengers with an inspired shopping experience. They are triggered by the trolley user's profile, behaviour and location, and include a call-to-
action button showing the way
to the concession.
Real-time notifications
Passengers
receive real-time flight
updates on their trolley screen,
and are notified of key events,
for example when boarding starts.
No more gate-hugging or dwelling
under static display screens: there
is plenty of time to shop, dine
and enjoy the airport in
a relaxed mindset.
When it’s time to
board the aircraft, passengers
can leave their trolley at the gate.
The ITS staff will retrieve it and return
it to the trolley station. The trolley screen application automatically
logs-out the passenger after a few minutes of inactivity.
Boarding
Finish
Increased sales and advertising revenue
A unique one-on-one communication channel
Boosted passenger experience
Navigating and shopping in the airport made easy
Improved airport facilities & services
Valuable data mining to guide decision making
Fast return on investment
No installation, operating or labour costs
-
Trolleys free of charge
-
No handling or labour costs: we install and service the trolleys
-
Location-based deals & ads
-
Targeted call to action
-
Tracked passenger profile, location & shopping behaviour
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Heatmaps
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User surveys
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Trolleys easy to find with the geolocator