SUCCESS STORIES
Our first proof of concept took place in San Diego International Airport in September 2021. Positive feedback from stakeholders (airports, concessions…), trolley data collected, and user survey results all confirm that our intelligent trolleys increase passenger satisfaction and non-aeronautical revenue.
PROJECTS
Brussels Airport (summer 2024)
We are excited to share that we launched our trolleys in Brussels Airport on the 26th of June.
Over 22 million passengers visited Brussels in 2023, so we are very proud to welcome another European hub to the ITS team. We are looking forward to hearing what passengers think of our trolleys, and seeing the impact that the trolleys' updated advertising features have on the airports' non-aeronautical revenue.
Hyderabad Airport (autumn 2023)
On October 4 we launched our trolleys in Rajiv Gandhi International Airport in Hyderabad, India.
This is our first launch in the Indian market, and we’re very interested to see what passengers, retailers and brands think of our ITS trolleys and the positive impact that come with increased levels of passenger satisfaction.
Munich Airport (autumn 2023)
On October 4 we launched our trolleys in Munich Franz Josef Strauss Airport. Based on passenger traffic, Munich Airport is Germany’s second busiest airport and is therefore a great location for our intelligent trolleys. This will be our second launch in Germany and based on the success of Hamburg, it’s clear to see that there is a market for our intelligent trolleys in Garman airports.
Vienna Airport (spring 2023)
We are excited to announce our POC in Austria’s capital, at Vienna Airport. Being a European hub, with passenger numbers quickly returning to pre-pandemic levels, Vienna Airport was looking for effective ways to maintain customer satisfaction levels. The ITS trolley’s interactive map, wayfinding features and real-time flight information, provide their passengers with a pleasant, stress-free travel experience.
Hamburg Airport (spring 2023)
Hamburg is the second largest city in Germany, with an airport boasting flights to over 130 locations. The airport has an aspiration “to continually enhance [their] airport operations with technological innovations” and is the first in Germany to introduce our Intelligent trolleys to their customers.
King Khalid International Airport, Riyadh (winter 2022)
Riyadh is the financial hub and capital of Saudi Arabia, boasting a population of over 7.5 million, with significant projected growth. Terminal 5 of King Khalid International Airport (completed in 2016) has been designed as a benchmark for airports across Saudi Arabia and we saw this as a great location to launch our first proof of concept into the Middle East market.
Oslo Airport Avinor (summer 2022)
Oslo Airport was our first Scandinavian airport to jump on board and launch our proof of concept at the end of 2022. As the travel hub of Norway, Oslo Airport sees significant traffic from both domestic travellers, and international visitors exploring other regions of Norway. It offers one of the largest, best performing duty free stores on arrival, and ITS saw this as the perfect opportunity for the POC.
Nice Côte d'Azur Airport (summer 2022)
Our first European proof of concept (POC) took place at Nice Côte d’Azur Airport. Nice is a true holiday destination, with happy travellers from across the world passing through the. It is the third busiest airport in France and hosts a significant international market. The results from the POC were incredibly positive, with 86% of users saying they would use the intelligent trolley again if given the chance. And approximately one in three passengers confirmed that they made a purchase after seeing an advertisement on the trolley – thus increasing non-aeronautical revenue for the airport.
San Diego International Airport (winter 2021)
San Diego International Airport was the very first airport to implement the proof of concept for our Intelligent Track Systems trolleys. We provide a unique and innovative solution – elevating the experience for travellers and building non-aeronautical revenue for airports. In 2022, San Diego was ranked the second best mid-sized airport in the United States, by the Wall Street Journal, so we thought it would be a wonderful place to launch in the US. Following the pandemic, it was great to run out first POC and receive positive feedback from both travellers and the airport.